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Covid-19

COVID-19 – Universal Credit

The FAQs on this page are intended to provide general information based on DWP guidance at rules during the coronavirus crisis and not to provide legal advice. If you require advice on your specific circumstances please contact a welfare rights adviser or lawyer. The information on this page was last updated on 2nd April 2020.

COVID-19 and Universal Credit

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Will I still have to accept a claimant commitment to claim Universal Credit during the COVID-19 crisis?

Yes. Accepting a claimant commitment is still a basic condition of entitlement for Universal Credit, although this can be waived if there are exceptional circumstances preventing you from accepting one.

However, your claimant commitment should still be tailored to meet your needs and circumstances, and any easements that may be applicable should still have effect. For example, if you have children, what is expected of you should be reasonable taking into account your childcare responsibilities.

Will I still be expected to complete work-related requirements?

The DWP has suspended the requirements to search for work and to make yourself immediately available for work. However other conditions that have been imposed on you may still apply – for example work-focused interviews or keeping to appointments with your work coach, or completing online training.

Make sure you are clear about what is expected of you, and explain any difficulties you might have with meeting requirements from home (such as problems accessing technology or difficulties with using the internet). You could enter a message on your journal for your work coach or by calling the helpline.

Could I still be sanctioned during the coronavirus crisis?

Yes. The DWP has not suspended all sanctions at the time of writing. However, if you have a ‘good reason’ for not meeting an expected requirement, then a sanction should not be imposed. A ‘good reason’ could include following medical, NHS or government advice about coronavirus, which prevented you from doing something.

What if I become unwell or have to self-isolate?

You should follow NHS and government guidance about what to if you become unwell, and when to self-isolate.

You should tell your work coach if you become unwell or have to self-isolate. The easiest and quickest way to do this is by entering a message on your journal. You could also call the Universal Credit helpline.

If you become unwell or have to self-isolate, the DWP should treat you as not being fit for work. You might still have to complete work-related requirements if this applies to you, such as keeping in touch with your work coach. Make sure you ask your work coach if you are not clear about what is expected of you.

What if I have to look after someone who is self-isolating?

If you are looking after someone who is self-isolating or who is not well, then tell your work coach. This might include someone who is not living with you in your home, such as an elderly or disabled relative. Under current government advice and regulations, it is permissible to leave your home to provide care or assistance to a vulnerable person. If you are providing care or assistance to a vulnerable person it is a good idea to let your work coach know, as they may agree to adjust your work-related requirements.

What if my children are not able to go to school because of the crisis?

If your child is not able to attend school and is living or staying with you at home then make this clear to your work coach. The DWP have a discretion to switch off work-related requirements where it is unreasonable for you to be expected to complete them. The circumstances include ‘temporary childcare circumstances’, ‘domestic emergency’, or other ‘temporary circumstances’. So if childcare now takes up more time due to schools being closed, make this clear to your work coach.

Will I still have to attend the Jobcentre?

No. The DWP has said that face-to-face Jobcentre appointments are suspended for three months, starting from 19th March 2020. You should not attend the Jobcentre unless directed to do so for an exceptional purpose.

You may still be expected to attend appointments over the phone or via video messaging. Check with your work coach if you are not sure or if you think telephone or video appointments will be difficult for you.

What if I have already been sanctioned?

You should request a mandatory reconsideration of the decision to sanction you. You can do this using your Universal Credit journal, writing a letter, or calling the Universal Credit helpline. If the DWP upholds its decision after reconsidering, you should lodge an appeal with the First-Tier Tribunal. Seek advice from a welfare rights adviser or a solicitor.

If the reason you have been sanctioned is linked to coronavirus – such as having to self-isolate due to a member of your household having symptoms – be sure to make this clear.